Terms & Conditions

Effective Date: 19/03/2026

By accessing or using citishan.com, you agree to comply with and be bound by the following Terms & Conditions set by CITISHAN. Please read them carefully before using our website.

1. Acceptance of Terms

By using this website, you agree to these Terms & Conditions. If you do not agree, please refrain from using our website or services.

2. About Our Products

CITISHAN offers wristwatches imported from China, manufactured using Japanese technology. We aim to provide accurate product descriptions, images, and pricing. However, slight variations or errors may occur, and we reserve the right to correct or update information at any time without prior notice.

3. Orders & Payments

All orders are subject to availability and confirmation. CITISHAN reserves the right to cancel or refuse any order due to stock issues, pricing errors, or suspicious activity.

Payments must be completed using the available payment methods on our website, including secure online payment gateways.

4. Shipping & Delivery

Delivery charges and estimated shipping times will be displayed at checkout. CITISHAN delivers island-wide within Sri Lanka.

We are not responsible for delays caused by courier services, weather conditions, or unforeseen circumstances.

5. Returns & Refunds

Customers may request returns or exchanges based on our Return & Refund Policy. Items must be unused and in original packaging.

Refunds will be processed after inspection and approval.

6. Warranty

CITISHAN watches may include a limited warranty covering manufacturing defects only. The warranty does not cover damage caused by misuse, accidents, water damage (unless specified), or normal wear and tear.

7. Intellectual Property

All content on this website—including text, images, logos, and designs—is the property of CITISHAN and protected under applicable laws. Unauthorized use is strictly prohibited.